In the world of business, we recognise that customer-service interaction does not just happen but is consciously contrived. This short course will teach you fundamentals of customer care. We demonstrate for you how to put the client first and comprehend their needs in order to enhance their experience with your business. People form views about your company's brand based on their experiences with it, and exceptional customer care is what distinguishes successful businesses from those that find it difficult to thrive.

• • Develop specialized techniques towards quality management of customer-service.
  • Acquire new knowledge and apply it to the respective organizations we work for.
  • Internalize new concepts related to customer-service and link them up with day-to-day practice.
  • Work out strategies for more effective customer- service delivery.
  • Come up with personal views and case studies, during discussion, as a way of enriching practice.
  • Compare and contrast provision of customer-service between the company you work for and other competitors in the environment.
  • Establish, through discussion and evaluation, customer-service principles that work well for the Botswana business environment.
  • Develop practical guidelines for application at the workplace.
  • Participate constructively in customer-service related activities.